How to reduce compliants

Simple, increase the amount of occupied time.  For a more detailed explanation, check out this article from NPR to find the answer.  With respect towards complaints waiting for baggage at airports. A few years ago, The New York Times reported that airline passengers in Houston were complaining bitterly about how long they had to wait…

Health Insurance keeps us from getting sick?

John Tierney writes in The New York Times (“Appeasing the Gods…“) that “”We buy insurance not just for peace of mind or to protect ourselves financially, but because…we think buying health insurance will keep us from getting sick.” A rational person would believe that buying insurance against an event will not alter the probability that…